Language Toolbox Series – 20 ways to manage difficult questions at work in English



Our "20 ways to manage difficult questions at work" language toolbox equips you with some appropriate, key phrases and expressions to support strategies for handling those moments where you don't have the answers at hand. Language designed to afford you a little time to respond and remain in control.

20 ways to manage difficult questions at work in English

1. That’s a great question. Let me think about it for a moment.
2. I don’t have the answer right now, but I can find out and get back to you.
3. Can you clarify what you mean by that?
4. I understand your concern. Let’s discuss it further after this meeting.
5. I see your point. Here’s how I view the situation…
6. That’s a complex issue. Can we break it down into smaller parts?
7. Thank you for bringing that up. Let me get more information and we can talk later.
8. I appreciate your question. Here’s what I can tell you so far…
9. I’m not sure, but I can connect you with someone who might know.
10. Could we revisit that question after I’ve had some time to review the details?
11. Let’s put that topic on the agenda for our next meeting.
12. I’m glad you asked. It’s something we’re currently looking into.
13. I don’t have all the details right now, but I’ll make it a priority to find out.
14. Can we schedule a time to discuss this in more depth?
15. I can see why you’re asking. Here’s what I can share at this moment…
16. I’d like to give you a thorough answer. Let me follow up with you on that.
17. That’s an important question. I’ll need to gather more information.
18. I appreciate your patience as I find the most accurate answer for you.
19. Let’s circle back to that topic later today/tomorrow.
20. I’ll make a note of that and ensure we address it soon.

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