Terms & Conditions
TERMS OF WEBSITE USE
Please read these terms and conditions carefully before you start to use the site. By using our site, either by ‘visiting’ the site, or by purchasing on-line language training or any other services offered by class-e, you indicate that you accept these terms and conditions of use and that you agree to abide by them. If you do not agree with all the terms, please do not use the site.
INFORMATION ABOUT US
classetraining.co.uk is a site operated by class-e (Customised Language and Soft Skills in English) (“We”); we are a Partnership based in Wales, UK.
Founder & Trainer: Louise Quah
Co-Founder & Trainer: Sonya Killip
Partners & Trainers: Kay Evans-Johns, Claire Jaynes
class-e and its authorised trainers and affiliates aim to provide good quality, professional English language training and skills development through an electronic, on-line or distance learning portal, based on the demands of its clients, and their needs as assessed by experienced and qualified English language educators.
class-e and its authorised trainers and affiliates also aim to provide English language Immersion courses and In-company Training, based on the demands and assessed needs of its clients.
class-e and its authorised trainers and affiliates may also offer or recommend additional English language teaching and training services as the demands and needs of its clients change and develop.
INFORMATION ABOUT YOU
RELIANCE ON INFORMATION AND DISCLAIMER
The materials and information you are able to access on our site are provided in good faith and do not claim to be, or constitute, legal advice, and shall not be relied upon as such.
Where professional advice is given and received within the scope of language training, we do not accept any responsibility for any loss which may arise from accessing, or relying on the advice, or on the information on this site.
To the fullest extent permitted by English and Welsh law, we exclude all liability for loss and damages directly or indirectly arising from use of this site.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide without notice. We will not be liable if for any reason our site is unavailable at any time for any period.
You must not misuse our site by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site, or attack our site using any harmful software.
By breaching this provision, you would commit a criminal offence under the Misuse Act 1990. We will inform any such breach to the relevant authorities and your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a harmful software attack, viruses, or other technologically harmful material that may infect your computer equipment, programs, data or other material due to use of our site, or to your downloading any material posted on it, or from any website linked to it.
INTELLECTUAL PROPERTY RIGHTS
We are the owner (or where applicable, the licensee) of all intellectual property rights on our site, and of the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off copies, and may download extracts of any page(s) from our site for your own personal use or reference, and you may draw attention to information or material on our site to others who you think may be interested in it.
Our status (and that of any identified contributors) as the authors of material on our site must be acknowledged. You must not use any part of the materials on our site for commercial purposes without permission from us or from the copyright holder.
CHANGES TO OUR SITE
We aim to update our site regularly, including the information or material transmitted to you directly or available to you to access from our site. We may change the content at any time, suspend access to our site, or close it indefinitely. Some material or information on our site may be out of date at the time of publication, and we are under no obligation to update such material.
LINKS FROM OTHER SITES
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of these sites, and make no claims as to the accuracy, value, integrity or authenticity of the information or opinions contained in any such linked website. We provide these links because we think they may be of interest to you and are relevant to the services we offer, but we accept no responsibility for any loss or damage that may arise from your use of these sites.
USING OUR SKYPE/ON-LINE SERVICES
Client age range
Our services are primarily aimed at adults. In the event we are contacted to provide Skype lessons to a child under the age of 16, we will firstly require a consultation with a parent or guardian, and if we agree to undertake language training with the child, we will require the parent/guardian’s written consent.
Training session times
Normal availability for session bookings is between the hours of 09:00 and 17:00 GMT.
Please be aware of time zone differences. We will take no responsibility for a calculation that results in a session that is incorrectly booked and is then missed or not available due to an incorrect time calculation.
We may offer session times outside of those advertised, but it is at the discretion of the trainer, and class-e trainers are not obliged to do so.
Whilst we aim to provide a good quality sound and visual experience with Skype/on-line training, we cannot be held responsible for any technological problems that are beyond our control, and may result in audio/visual difficulties in conducting a session, or in the early termination of a session.
Technological problems may be caused by, but are not limited to: lack of Internet services due to disruption by weather, power or the service provider; malfunction of equipment including the trainer’s or client’s computer, camera, microphone or headset (where used); lack of the required internet speed for audio/visual communication.
We expect clients who book these sessions to possess or have access to equipment and Internet facilities which are compatible with and suitable for Skype/on-line communication.
We aim to provide access to appropriate resources for downloading or viewing and will try to provide the most suitable format for these to be available to you. If a particular resource requires specific software for downloading or viewing, and you do not possess the required software, we cannot take responsibility for lack of access, or any loss or damage in the event of attempted access.
PAYMENTS AND FEES
Prices and payments for Skype/online training
Fees for Skype or on-line language training sessions may be displayed on our site in GBP£ (British pounds sterling). These fees may be subject to change and you are advised to check the cost of individual sessions at the time of booking.
A block booking of 5 or 10 sessions will be guaranteed and honoured at the price given at the point of booking and payment.
Payments must be made in advance of the training sessions. Payments can be made will be processed through a secure, encrypted payment site, such as PayPal or by bank transfer. Contact us to discuss other payment options.
Alternatively, payment via bank-to-bank transfer can be arranged. class-e’s bank details can be provided upon request.
Time validity for block booking
To ensure the best possible results, it is important to maintain a regular schedule of sessions, so that the language and skills in one session can be recycled or built upon in the next one. For this reason we recommend that you use your pre-paid sessions within a reasonable time limit, which may be agreed between Trainer and client. Normal validity: block of 10 sessions must be completed within 6 months of booking, 5 sessions within 3 months. After this time, any remaining sessions may become invalid, at our discretion, although we will always be willing to take into consideration any personal circumstances which prevent you from using them within the time limit.
Confidentiality of documents/company information
CANCELLATION, RESCHEDULING AND REFUND POLICY
Skype/online training – cancellation by client
You have the right to cancel a booking (for either an individual session or block booking) and request a refund of all money paid up to 7 days before the date of the (first) booked session. Cancellation notification must be confirmed in writing by email.
If you cancel a session between 7 days and 24 hours before the date of the booked session, the session can be rescheduled for an alternative date, with no cancellation fee.
Less than 24 hours notice/same day cancellation of a booked session or "no show" will result in the loss of the session and no refund.
Skype/online training – cancellation by Trainer
Your chosen class-e trainer reserves the right to cancel your training session at short notice due to events beyond her control, including but not limited to: illness, injury, failure of equipment/internet services. In most cases, notification of the cancellation of a booked session will be given as soon as possible, and within a reasonable time in order for other arrangements to be made. Cancellation notification may be made by text message or telephone and will be confirmed in writing by email.
Where possible, another trainer will be offered to you for your session, however class-e is under no obligation to do this. In most cases, an alternative session will be offered or rescheduled.
Immersion and In-company courses
Separate working agreements detailing service provision, cancellation and postponement policies will be issued per course booking and will be sent out to the client before course date commencement.
COMPLAINTS AND TERMINATION OF SERVICES
If you are unhappy with any of the services you have received you should discuss this directly with your trainer by telephone and email, and your trainer will make every effort to resolve your problem or complaint. Where necessary, an alternative arrangement may be suggested.
In the event that the complaint cannot be resolved you may elect to terminate your service arrangement. Any money paid will be refunded in proportion to services already provided and the cancellation policy appropriate to the time of termination. A termination request must be made in writing by email or post to one of the addresses shown in INFORMATION ABOUT US.
Your class-e trainer reserves the right to terminate your service arrangement at her sole and absolute discretion for any reason and a full refund of remaining paid-for sessions or services will be provided, except for reasons related to unlawful or unauthorised usage. Termination notification will be made in writing by email and, if possible, by post to an address supplied by you.
CHANGES TO TERMS AND CONDITIONS OF USE
JURISDICTION AND APPLICABLE LAW
These terms and conditions of use and any dispute or claim arising out of them, or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If you have any concerns about the material that appears on our site please contact: firstname.lastname@example.org
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