How to: Write or respond to an enquiry email

02/25/2021

Overview

Here are some standard phrases you can use/adapt to write a short email to enquire about something, or to respond to one you receive. Don’t forget to be polite even if you don’t want to be too formal!

Formal/neutral enquiry – first communication

Dear…/Hello…/Good morning/afternoon…

  • I am writing to enquire about… X
  • Please could you provide some information regarding… X
  • I would like to know more about… X
  • I found your website and I am very interested in…

Formal/neutral response

Dear…/Hello…/Hi…

  • Thank you/thanks for your email regarding…X
  • Thanks for your enquiry.
  • Thank you for contacting me/us.
  • In response to your email/enquiry, please find attached some information…
  • I/We are pleased to provide/give you the following information…
  • I/hope the following information is useful to you
  • I/we hope this has been helpful.
  • If you need any further information please don’t hesitate to contact me/us

Yours sincerely/Best regards…

Related resources

Language Toolbox Series – 20 useful phrases to manage online meetings in English

Does the idea of chairing an online meeting in English make you feel nervous? Sometimes it's just a matter of confidence. These 20 phrases will help you manage meetings professionally in English and make you feel more confident when you are leading a meeting with multiple participants.

Language Toolbox Series – 20 ways to manage difficult questions at work in English

What do you say when you are asked a question you don't know the answer to immediately? Difficult enough in your mother tongue. These 20 phrases will help you manage those questions professionally in English.

Language Toolbox Series – 20 ways to disagree politely in English

There are always moments in life and in business where we don't see eye to eye with someone. But the problem is often finding the right language to say "you're wrong" without causing unnecessary offence. Expressing disagreement politely is essential for maintaining positive relationships, fostering effective communication, and upholding personal and professional boundaries. With this language toolbox we hope to provide some language that will help you to handle those difficult discord moments gracefully.