How to: Write or respond to an enquiry email

02/25/2021

Overview

Here are some standard phrases you can use/adapt to write a short email to enquire about something, or to respond to one you receive. Don’t forget to be polite even if you don’t want to be too formal!

Formal/neutral enquiry – first communication

Dear…/Hello…/Good morning/afternoon…

  • I am writing to enquire about… X
  • Please could you provide some information regarding… X
  • I would like to know more about… X
  • I found your website and I am very interested in…

Formal/neutral response

Dear…/Hello…/Hi…

  • Thank you/thanks for your email regarding…X
  • Thanks for your enquiry.
  • Thank you for contacting me/us.
  • In response to your email/enquiry, please find attached some information…
  • I/We are pleased to provide/give you the following information…
  • I/hope the following information is useful to you
  • I/we hope this has been helpful.
  • If you need any further information please don’t hesitate to contact me/us

Yours sincerely/Best regards…

Related resources

How to: use Presentation language – summary, conclusion, thanks and inviting questions

Giving a presentation in English – whether online or in a face-to-face meeting, can be a challenging task. Preparation and practice is the key to a confident and clear presentation. Here is some language you can use in the final part of your presentation to summarise your points, thank your audience and invite questions.

How to: use Presentation language 4 – body of the presentation and referring to slides

Giving a presentation in English – whether online or in a face-to-face meeting, can be a challenging task. Preparation and practice is the key to a confident and clear presentation. Here is some language you can use in the main body of your presentation to signal transitions between points and to indicate your slides.

How to: use Presentation language 3 – indicating the time and referring to questions

Giving a presentation in English – whether online or in a face-to-face meeting, can be a challenging task. Preparation and practice is the key to a confident and clear presentation. Here is some language you can use to advise your audience how long your presentation will take, and how you will approach answering their questions.