How to: Write or respond to an enquiry email



Here are some standard phrases you can use/adapt to write a short email to enquire about something, or to respond to one you receive. Don’t forget to be polite even if you don’t want to be too formal!

Formal/neutral enquiry – first communication

Dear…/Hello…/Good morning/afternoon…

  • I am writing to enquire about… X
  • Please could you provide some information regarding… X
  • I would like to know more about… X
  • I found your website and I am very interested in…

Formal/neutral response


  • Thank you/thanks for your email regarding…X
  • Thanks for your enquiry.
  • Thank you for contacting me/us.
  • In response to your email/enquiry, please find attached some information…
  • I/We are pleased to provide/give you the following information…
  • I/hope the following information is useful to you
  • I/we hope this has been helpful.
  • If you need any further information please don’t hesitate to contact me/us

Yours sincerely/Best regards…

Related resources

Language Toolbox Series – Writing Informal Emails

Writing good emails in a second language can be a time-consuming process. Even when you are communicating with someone you may know quite well, hitting the correct tone is sometimes a tricky business. With this language toolbox we hope to make the whole process a little less painful and allow you to write informal emails with more confidence.

Language Toolbox Series – Managing Online Meetings

Online meetings are part of our daily professional lives. Participating in meetings in English as your second language can be a challenge. We have created a language toolbox to help you feel more confident using English in your work meetings with some common, natural English key phrases.

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