02/25/2021
Here are some standard phrases you can use/adapt to write a short email when you want complain about something. Start in a polite way and increase formality if your complaint is not resolved in the first communication
I am writing with regard to the (product/service) I received on (date)
• I’m afraid that it…(did not meet my expectations) (does not work properly), as I will explain below in more detail…
• Please could you look into this matter and advise me how you will rectify (/deal with) this.
• I look forward to your response (as soon as possible).
• I would appreciate your prompt response.
I refer to my previous email dated X with reference to…X
• I am very disappointed that I have not received a response to…X
• I would like you to deal with this matter urgently.
• If I do not hear from you within (state time limit) I will have to consider taking further action.
Thank you for your reply to my email of (date).
• However, I am not satisfied with your response/offer/explanation. Please could you suggest an alternative solution or advise what further action I can take.
• I am very happy with your response/offer/explanation and thank you for your understanding and help in this matter.
The Present Continuous Tense - In which of these situations do you think we use the present continuous (progressive) form..? To talk about..
In which of these situations do you think we use the simple present form in English..? To talk about...
Directly translating from your language to English can result in some ‘classic’ word choice or word order mistakes, and often some ‘missing’ words! Are you making these mistakes?